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Returns

Can I return 2 orders in one package?
For your protection and to guarantee a full refund for each item, we require that returns for separate orders be shipped in individual boxes and registered online. Sending multiple orders together in one package makes it impossible for our system to correctly identify and process each return, which will significantly delay your refund. Read more...
Exchange
To provide you with the quickest and most reliable service, we handle exchanges for size or color through a simple return-and-reorder process: Return the Original Item: Please process a return for your current item through our Returns Portal for a full refund. Place a New Order: Once your return is initiated, you can immediately place a new order for the correct size or color. Read more...
My refund is incorrect. What should I do?
We sincerely apologize for any confusion regarding your refund and are sorry for the inconvenience. To help us investigate, please note that our policy states that original shipping fees are non-refundable except in cases where all returned items are faulty. You can find comprehensive details in our Refund Policy. For further assistance, please contact our Customer Care Team directly with your order details, and we will ensure this is resolved for you. Read more...
How can I track the status of my return?
To monitor the journey of your return package, please keep the postage receipt provided when you shipped it. Your tracking number, which is essential for this process, will be printed on this receipt. Follow these simple steps to track your return: Visit the website of the shipping carrier (e.g., USPS, DHL, FedEx). Locate the "Track a Package" or similar section on their homepage. Enter your unique tracking number. The tracking status will show you whether your package is in transit or has successfully arrived at our warehouse. Once received at... Read more...
Refunds
Processing Timeline Your refund will be processed promptly after your return arrives at our warehouse and passes our quality check. Please allow: 5-7 business days for us to process your return after we receive it. An additional 4-6 business days for the refund to post to your original payment method. Refund Amount Please note the following details regarding your refund total: The prepaid return shipping label fee will be deducted from your refund amount. Read more...
Returns
Return Policy We want you to love your purchase. If you are not fully satisfied, you may return eligible items within 14 days* of the delivery date. General Return ConditionsTo ensure we can accept your return, please ensure all items meet the following criteria: Items are tried on gently, with underwear on, and remain free of stains, odors, or damage. All original tags, labels, and packaging remain attached and intact. Items are returned clean and unused. *The return period begins on the day your package is delivered and includes the day... Read more...