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My order was cancelled
Your security is our priority. We use advanced, verified systems to protect your payment information for every transaction. If your order was cancelled, this may be due to a security precaution. We recommend: Verifying that your billing and payment details are correct. Placing your order again. If issues continue, please try another payment method or contact your bank for assistance. Item Availability We strive to maintain accurate stock levels on our website. If an item sells out after you place an order, we will notify you immediately by email and will not... Read more...
I am missing an item
If you believe an item is missing from your delivery, we recommend first reviewing your order confirmation email comparing to the contents you received. If a missing item is confirmed, please contact our customer service team with the following details: Your order number Photographs of all items received, the packaging, and the delivery slip We will check once we get the information and reply as soon as possible. Read more...
I received a wrong item
We sincerely apologize that you received an incorrect item. To help us resolve this for you quickly, please contact our customer care team immediately with the following details: Your order number Photos of the item you received, the packaging (both inside and out), and the delivery slip Please retain the delivery slip and the original packaging until the issue is resolved. Providing these details will allow us to investigate immediately and send you the correct solution. Please note: Only return the incorrect item if specifically instructed to do so by our... Read more...
I received a faulty item
We sincerely apologize that you have received a faulty item. To help us resolve this promptly, please contact our customer care team with the following details: Your order number Clear photos of the faulty area, the complete packaging (both inside and out), and the delivery slip Please retain the delivery slip and all original packaging until our team has resolved your case. Providing this information allows us to investigate efficiently and arrange the best solution for you. Please note: Kindly wait for specific return instructions from our customer care team before... Read more...
Can I cancel my order?
We are unable to cancel orders after they are placed, as our team works quickly to prepare them for shipment. Your satisfaction is important to us, and we invite you to initiate a return if the items do not meet your needs. Read more...
Can i change my delivery address?
To ensure your order is prepared and shipped as quickly as possible, our system begins processing immediately after it is placed, which prevents us from making changes such as updating the shipping address. If you notice an address error, we recommend contacting the shipping carrier directly using the tracking number provided in your shipping confirmation. They can often reroute the package to a local pickup point. If tracking indicates the package is being returned to us, please contact our customer care team. We will be happy to assist you with... Read more...
Can I change my order?
We understand that sometimes a change is needed after placing an order. Unfortunately, we cannot accommodate modifications as our system automatically sends orders to our warehouse for immediate fulfillment. Your fastest option is to follow our standard return process for any unwanted items. Please see our Return Policy for guidance. Read more...
Shipping Confirmation
Thank you for your order. You will receive a shipping confirmation email with tracking information as soon as your package leaves our warehouse. Please allow 1–3 business days for us to prepare your shipment. Read more...
Order confirmation
You will receive an order confirmation at the email address provided during checkout. If you do not see this email in your inbox, we recommend checking your spam or junk folder. For any issues receiving your confirmation, please email cs@theblingbaddies.com as the issue may be due to a typographical error in the email address. Read more...