We sincerely apologize that you received an incorrect item. To help us resolve this for you quickly, please contact our customer care team immediately with the following details:

• Your order number

• Photos of the item you received, the packaging (both inside and out), and the delivery slip

Please retain the delivery slip and the original packaging until the issue is resolved. Providing these details will allow us to investigate immediately and send you the correct solution.

Please note: Only return the incorrect item if specifically instructed to do so by our customer service team.