We sincerely apologize that you have received a faulty item. To help us resolve this promptly, please contact our customer care team with the following details:

• Your order number

• Clear photos of the faulty area, the complete packaging (both inside and out), and the delivery slip

Please retain the delivery slip and all original packaging until our team has resolved your case. Providing this information allows us to investigate efficiently and arrange the best solution for you.

Please note: Kindly wait for specific return instructions from our customer care team before sending the item back.