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Shipping

Package was not delivered
What should I do if I miss my delivery?Don't worry! The best thing to do is contact the delivery company directly using the tracking number in your email. They will usually try to deliver again 1-3 times. Contacting as soon as possible helps stop your package from being sent back to us. The tracking says "delivered," but I don't have it.This can be frustrating, but here's what to do: Check around: Ask your neighbors, family, or building manager. Sometimes packages are left in a safe spot or with someone else. Wait... Read more...
Processing Your Order
Processing TimeTo ensure your order is carefully prepared and accurate, please allow up to 48 hours* for our warehouse team to process your order before it is handed over to the shipping carrier. This processing time is separate from the final delivery time provided at checkout. What to Expect Our warehouse operates Monday through Friday, excluding weekends and public holidays. During peak seasons or special holidays, additional processing days may be required. Any such extensions will be communicated prominently on our website and social media channels. We appreciate your patience as... Read more...
Tracking
Order Dispatch & Delivery Information Thank you for your order! Here’s what you can expect next: Order Processing:For paid orders, our warehouse typically takes up to 48 hours to prepare your item for shipment. Please note that during major sales or holiday periods, processing may extend to 7 business days. Shipment Tracking:Once your order is on its way, we’ll send your tracking information directly to your email. Please allow up to 48 hours for the tracking link to activate and display updates. We recommend checking it periodically for the latest status. To ensure you receive... Read more...
Track My Order
We’ll keep you informed every step of the way! After you order, you’ll receive an email confirmation. Once your package is on its way, we’ll send you a second email with tracking information so you can easily see where your order is and when it will arrive. Read more...