Return & exchanges

Please fill in the details below. We will contact you within 3 working days.

How it works

  1. Enter your order number (found in your order confirmation email or order history, e.g. BBOS0520).

  2. Enter the same order email (must match the email used at checkout).

  3. Enter your phone number so we can contact you with the next steps.

  4. Enter the item(s) you would like to exchange or refund.

  5. Press submit. Reminder: requests must be made within 7 days of the delivery date, counted from the day your package arrives.

  6. You will see "Success. Request received." once your request is submitted.

  7. Our team will contact you within 3 working days with your next steps.

Reminder:

Requests must be submitted within 7 days of the delivery date, based on the tracking "delivered" date.

Please review our return & exchange policy for the general return conditions before submitting.